We are monitoring Avaya Voip systems and have been having issues with getting Call Quality Metrics. We recently opened a ticket with Support and after about 3 weeks of going back and with diagnostic uploads and webex sessions with developers. we were told that the Avaya System does not handle Call quality metrics like Cisco does. The logic is different for the Avaya. We were looking at the logs, we are seeing the Quality record come into solarwinds from the phone that is registered to the CM. The system looks at the Receiver Record and begins to look for the corresponding Sender Record that correspond with that receiver record. When it finds no corresponding SR to the RR, the RR record is dropped and the data is not displayed.
Bottom line, The developer was telling us that on Avaya at this time if the call origin and destination are not registered to the CM , the call quality data would not be displayed at all. The Developer came up with this conclusion and turned this into a Feature request.
We monitor a Cisco CM as well, with that system we do see Quality data for the device that is registered to the CM, it does display the quality data for the Cisco node and the device on the other side is marked as unsupported. Which would be the expected way the Avaya would be displayed as well.
We are on Orion NPM 12.1 and VNQM 4.4.0.
Is the Developer correct about Avaya? Anyone out there getting successful quality information on Avaya Phones?