3 Replies Latest reply on Mar 1, 2018 12:45 PM by justin.gray@weldre4.k12.co.us

    Email parsing causing multiple accounts for users

    sreed@xmcinc.com

      We have been having an issue with the email parsing engine creating multiple accounts for the same email address. I have a client that has 113 accounts right now, all with the same email address and name, almost every ticket he submits creates a new account. Any thoughts to what would be causing this?