1 Reply Latest reply on Feb 27, 2018 5:36 PM by justin.gray@weldre4.k12.co.us

    Add CC to Child Ticket through Tasks


      I have an onboarding workflow where Child Tickets get created. I would like to be included on the ticket given to one of our Techs who is responsible for setting up the IP Phone. I need to know the IP Phone extension so I can update AD, so if I could be included (CC'd) on the child ticket, he could enter the phone extension and I would get the update.


      BUT, I don't see anyway of being automatically included on the ticket.


      Any ideas?