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What else can I check for Alert Troubleshooting

martian_monster over 6 years ago

I have one alert that for some reason has decided to stop working. Here is the background

I have created a custom SAM template to monitor 7 windows services on a server. This SAM template has been around for quite some time so it is not a newly created SAM template.

I can go to test the SAM template and it will go out to the server and test the service and report that it is up. I can't disable the services since it is a production machine so I tried inverting the alert - so instead of alerting when it is down to alert when it is up and that did not work.

The servers get rebooted on Sunday mornings and the application owner brought this to my attention - normally when they reboot they take a bit of time to reboot and they will get a warning that the services are not started. This alert did not come through so that is when the application owner alerted me to an issue.

I tested a few other alerts and they work fine. It is just this alert. Any other suggestions on what I can test or have a look to see why this alert is not checking if the service is up or down?

Thanks! - Dave

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0 chad.every over 6 years ago

Just out of curiosity, since this recently happened to me. Did the alert action get disabled? Check in the Action Manager tab and check to see if it's enabled. Also, just to keep it simple right now, the alert itself if still enabled, right?
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0 martian_monster over 6 years ago in reply to chad.every

I did not think to check the action manager. I did check and it is enabled there and the alert itself is to make sure it is enabled and it is enabled there as well. It is really odd why this stopped all of a sudden.
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0 martian_monster over 6 years ago in reply to chad.every

So for some reason in SW it was using the FQDN. The alert was configured with the server name. I changed it and it started responding correctly. No idea of how or why but so is the mystery of Solarwinds support.
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0 chad.every over 6 years ago in reply to martian_monster

Glad it is working again, walking away slowly....lol
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0 martian_monster over 6 years ago in reply to chad.every

So we setup the alert to alert on a component and the alert actually works better now and will alert on the one service that went down. Much improved over before and I had no idea you could setup an alert like this. AMAZING!!
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