Is there any way to specify which email account is used with the Action Links in email from Web Help Desk ? Is it always the default account? We have two companies with two different incoming / outgoing email accounts, but ALL emails from WHD use the default email address in the Action Links. So, users from the second company can be confused as to why their email is addressed to the wrong group. I believe it will still process correctly, but we would like to keep the email accounts consistent and separate across the board if possible.
This should as an enhancement which is awesome to have.