Has anyone encountered this?
We've started using the WHD API to create tickets. The individual ticket looks as it should, but when looking at the 'My Tickets' view you can see the HTML code in the Detail section. The HTML code is also present in email subject lines where part of the Request Detail is included.
In short, HTML code (like line breaks) is visible in some spots but not in others.
Is there any way to avoid this?
Just got a response from support, who claims that HTML code is not supported in the Request Detail, only BBCode.
However, I find this to be partially, if not wholly inaccurate.
Any feedback on HTML and BBCode use when implementing API?
Here's a screen-cap to illustrate. You can see the mouse-over pop-up is formatted correctly, but the detail field shows the 'br' tag:
Incidentally, I did try the BBCode equivalent [br] for a line break, but it did not create a line break and the tag showed up in the detail, so...
Mine isn't showing up in the notes detail, however when I use this in an email template it comes through to the user. Any ideas on this to work around the bug? I'd love to be able to do so if possible.
