3 Replies Latest reply on May 17, 2018 1:45 PM by kricker@macarthurco.com

    HTML tags visible when using API to create tickets

    justin.gray@weldre4.k12.co.us

      Has anyone encountered this?

       

      We've started using the WHD API to create tickets. The individual ticket looks as it should, but when looking at the 'My Tickets' view you can see the HTML code in the Detail section. The HTML code is also present in email subject lines where part of the Request Detail is included.

       

      In short, HTML code (like line breaks) is visible in some spots but not in others.

       

      Is there any way to avoid this?