3 Replies Latest reply on Feb 23, 2018 11:14 AM by typhoon87

    How to export all tickets

    bertagnolli

      Hello,

       

      I have version  12.1.0 and just want to export all tickets to access or excel to do some reporting. Having a hard time trying to figure that out.

      Anyone know how?

       

      Thanks much,

      Gary

        • Re: How to export all tickets
          typhoon87

          If the built in reporting is not good enough you will likely be better off getting your DBA person to do a view and do some direct reporting. from the DB if you have a lot of tickets and excel file could get unweildly pretty quickly if you have alot of tickets or many custom fields.

           

          Also 12.1 is fully out of support and 12.2 is already out of engineering support and goes end of life in Nov 2018. Unless you are trying to dump the DB to move to another product you should really look at updating.