1 Reply Latest reply on Feb 15, 2018 7:25 AM by bvondeylen

    Client Name on Child Tickets

    bvondeylen

      I was watching a SolarWinds YouTube video where they show how to create a parent-child relationship using Action Rules. About 5 minutes into the video, it shows a child ticket and the child ticket has a Client associated.

       

      How is that done? All my child tickets have Nothing in the Client field. I would like my child tickets to have a client, so the client can receive an email when the tech is done with their part of the process.