For Windows agent
For Linux/Unix agent
But when you are having problem with deployment these folder will probably not exists as agent is not deployed, so you will most likely find a root cause on Orion Server in
C:\ProgramData\SolarWinds\Logs\AgentManagement\ in one of AgentManagement.Jobs log files
thanks for quick response. was on solarwinds server in job log.
Any thoughts on cause?
2018-02-14 11:34:01,042 [STP SmartThreadPool Thread #0] INFO SolarWinds.AgentManagement.Jobs.WindowsRemoteInstallController - Checking OS version on the machine xxxxxx (xxxx.253.213).
2018-02-14 11:34:07,684 [STP SmartThreadPool Thread #0] INFO SolarWinds.AgentManagement.Jobs.WindowsRemoteInstallController - Machine xxxxxx (xxxx.253.213), OS version [6.3.9600.0], realtime OS version [6.3.9600.0].
2018-02-14 11:34:14,231 [STP SmartThreadPool Thread #0] ERROR SolarWinds.AgentManagement.Jobs.WindowsRemoteInstallController - Unable to install Agent remotely to xxxxx (xxxxx.253.213). System.ComponentModel.Win32Exception (0x80004005): EminentWare::RemoteInstallationClient::Installer::InstallOperation - handleremoteinstallation() failed to install the MSI package. Process exit code:: [0x643] Message: [Fatal error during installation.]
at EminentWare.RemoteInstallationClient.Installer.InstallOperation(InstallPackage installPackages, String installerPackage, String transformFile, UInt32 operation, InstallerOptions options)
at SolarWinds.AgentManagement.Jobs.WindowsRemoteInstallController.InstallAgent(WindowsDeployJobSettings settings, String pathToMstFile, IInstaller rdsinstaller)
Could you contact our technical support, open a ticket there and send us all diagnostics? It would help us to troubleshoot this issue better than based on just this log fragment. Thanks!
no problem, thx.
diags uploaded. case 53662.