Hello,
I upgraded from NPM 12.1 to 12.2 to get the additional ASA polling features. I have unfortunately not been able to understand why my NPM instance is no longer polling the hardware health for the 2 older ESXi Hosts in my environment that are still running v5.0 and are standalone (not managed by vCenter). The specific error message is Hardware polling failed: Polling of chassis (CIM_Chassis class) failed. The remote server returned an error: (501) Not Implemented.
- The hardware polling worked in 12.1
- The ESXi credentials work fine when testing under the Edit Node page. It is the root login for the ESXi Host.
- Both of these Hosts are Dell servers - one is a PE-1950 and the other is a PE-R510
- Both are located on the directly attached network with the NPM instance
It seems like it is a change in the way NPM is doing ESXi polling (soapbox API) and not some minor technical issue. Just like what happened a in 11.x when ESX 3.5. and ESXi 4.0 Hosts stopped being supported. I have already gone through the ESXi Logs searching for any issues and restarted the management servers on the ESXi Hosts and verified that all necessary firewalls and services are correctly configured even though no changes were made on the ESXi Hosts.
On a side note, I am also experiencing the very frustrating issues where NPM is telling me that the ESX Status is in a critical state but gives zero information as to what threshold has been exceeded that is causing the critical level. Nothing in any of the panels helps to understand the cause of the status. This is only on one of the ESXi Hosts - the other does not have this false critical status.
If you are also experiencing this issue and have already opened a ticket with SolarWinds and gotten a response, please let me know so I can same myself the trouble of creating my own ticket.
Thank you.