1 Reply Latest reply on Feb 8, 2018 3:04 PM by richardf456

    Database query for finding tickets with no approver roles defined

    richardf456

      Can someone tell me what they do for tickets that sometimes come in with no department approver role defined? We get a large quantity of tickets and sometimes departments change without my knowledge.. then we will get a ticket in pending approval limbo and it creates a delay until someone notices it.

       

      Can I find these tickets flagged in the database? Does anyone know what table/column stores the information needed to identify these tickets?

       

      All I can find are these:

       

      ticket_approval                ERROR

      tcket_approval_step          ERROR_CODE

      tlcket_approval               ERROR MESSAGE

       

      None seem to do the trick that I can tell