2 Replies Latest reply on Feb 13, 2018 12:12 PM by cyribus

    WHD 12.5.2 not processing Office 365 email tickets

    jennjoe4

      I have setup my WHD to process tickets from emails.  I'm using the Exhcange/Office 365 setup.  I have green dots on both the incoming and outgoing mail accounts.

       

      This is a new  AD account and email address.  The previous email account that I had been using became corrupted, and I couldn't get into it.

       

      With this new ticket create account.  I can send emails to the account.  I can login to the account, and see the emails.  But they are not getting sent to WHD.

       

      Any help is appreciated.