I have built a new Solarwinds system (2 physical servers, ORION & SQL) that has NPM 12.2 and SAM 6.5 and I have installed Notepager Pro version 5.
My problem is that I can send an SMS message to all the recipients from Notepager Pro but when I trigger an alert from Solarwinds the SMS message isn't sent/received. I can see that the alert has triggered in Solarwinds but I don't get a text message. Am I missing something obvious?
I have restarted all services and I've also done a comparison with our current, soon to be decommissioned, Solarwinds system (which uses Notepager Pro v3) but I can't see anything obvious.
As always, any help will be very much appreciated.
If You still have this problem please first ensure that You closed session of user You used to run NotePager on the server -- it may be source of problem (instance of NotePager run by user accessing the modem and blocking another instance invoked by SolarWinds from access the modem).
If it won't help -- please share log on NotePager with us (or on priv to me) -- but remember to mask personal data like phone numbers or message to be sent (I'm not interested in names of Your servers ;-) )