1 Reply Latest reply on Feb 2, 2018 4:23 PM by divinus

    Assigning 2 techs to one job

    apape

      Hey everyone. I'm extremely new to the help desk world & had a question. Is it possible to set up helpdesk in a way so that we can assign more than one tech to a job? If anyone knows, that would be great!

       

      Thanks!

        • Re: Assigning 2 techs to one job
          divinus

          It's not possible to have two techs on the same ticket. But here are a couple of alternatives:

           

          Create a child ticket to assign to the 2nd tech, this will link the tickets so you can see the status of the other ticket at a glance

           

          Have the two techs in the same tech group, and all tickets assigned to that tech group will be listed under the tech's "Group Tickets"

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