4 Replies Latest reply on Jan 19, 2018 10:59 AM by viguy

    Lock all techs out of ticket except assigned tech


      We have an issue where a Tech is working on a ticket, then mid-stream another tech hops on it, disrupting the continuity of support to the staff who has created the ticket.

      Is there anyway to lock all other techs (except perhaps group manager) out of ticket except the assigned Tech, after it has been assigned.

      Thanks for any help with this.