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Firstly, you can change the client email layout by changing this setting to Simple or re-ordering what information you want to display to them via the Detailed style.
If you want to automatically enable the Client in the recipients section of a ticket, you will need to enable this within each level of each Tech Group you have.
Thank you Fluffy!
That was really helpful! actually I found that if you tick the simple style option instead of detailed, we get the desired effect as well.