Under Techs, select a tech.
Then scroll down and check "SMS E-mail enabled"
In the SMS e-mail address, enter the users SMS email address. Example: If the tech was a T-Mobile customer with the phone number 555-123-4567, their sms e-mail address would be email@example.com
Here are the sms email addressed for some common carriers:
- T-Mobile:firstname.lastname@example.org (SMS & MMS)
- Verizon:email@example.com (SMS),
- Sprint: firstname.lastname@example.org (SMS),
- Virgin Mobile: email@example.com (SMS),
- Tracfone: firstname.lastname@example.org (MMS)
- Metro PCS: email@example.com (SMS & MMS)
- Boost Mobile: firstname.lastname@example.org (SMS),
- Cricket: email@example.com (SMS),
- Republic Wireless: firstname.lastname@example.org (SMS)
- Google Fi (Project Fi):email@example.com (SMS & MMS)
- U.S. Cellular:firstname.lastname@example.org (SMS),
- Ting: email@example.com
- Consumer Cellular: firstname.lastname@example.org
- C-Spire: email@example.com
- Page Plus: firstname.lastname@example.org
We use CellCom. From a search on the web (if anyone else is wondering), I found the SMS Gateway address is
Well, this indeed sends a text, but it sends a text on EVERY email. So when a Note is created by a client, a very long text gets sent.
I was hoping to ONLY get a text when an Alert status changes (like from Alert Level 1 to Alert Level 2). I don't want SMS on new tickets, or someone who adds a Note to a ticket.
It appears that cannot be done. :-(
1 of 1 people found this helpful
To solve that problem, we set the Minimum Priority for SMS E-Mail and Minimum Alert Level for SMS E-Mail. So our techs only get SMS notification the most critical tickets.
Then under Setup > Mail > Templates > SMS Message we use the following template:
*<priority_type>* <client> <location> Rm:<room>