4 Replies Latest reply on Jan 11, 2018 11:57 AM by nathanseaton

    SMS or Slack instead of Email


      I believe all our techs have filtered email from WHD so they never see them.


      Is there a way for WHD to send an SMS on Alert Changes? I see in Tickets > Priority Types & Alerts I can set an "Email to: Tech | Super | Grp Mgr " for each Alert Level, but again, these emails get filtered.


      So, wondering if instead of Email, there was a way to SMS or send to Slack?