3 Replies Latest reply on Jan 10, 2018 2:25 PM by serena

    solarwinds installer 12.2 running on additional poller is hangin on 'Running hardware check, please wait'

    pgimuriman

      I am installing additional poller application running on windows 2012 r2 vm server.  I am using solarwinds installer offline application.   Installer starts fine and allow me to select npm 12.2 product. Right after that I see following message on the screen:  Running hardware check, please wait..  

       

      It's been running for over 15 minutes. ( the same installer was used to install main application without any issue). The log file have following message:

      2018-01-09 09:22:33,487 [5] DEBUG (null) SolarWinds.Administration.Utils.RegistryReader - Could not find registry key LocalMachine\Software\Wow6432Node\SolarWinds\Orion\Core\LocalePrimary

      2018-01-09 09:22:33,487 [5] DEBUG (null) SolarWinds.Administration.Utils.RegistryReader - Could not find registry key LocalMachine\Software\Wow6432Node\SolarWinds\Orion\Core\LocalePrimary

       

      Have any one seen this issue before and how was it resolve?

       

      Thank in advance for any help