Did you see this Hotfix - it runs a script to identify your tech accounts - you don't have to install
the Hotfix, just use it to identify them....
SolarWinds® Web Help Desk® 12.5.1 Hotfix 1
This hotfix addresses a vulnerability that may exist in Web Help Desk deployments
where client users are connected to a Web Help Desk tech through LDAP.
In some situations, the LDAP connection between the tech and client may allow
unauthorized access to private information. To check your deployment for this
1. Locate the script included with this hotfix that corresponds with your
2. Connect to the database instance using a database management tool (such as
Microsoft SQL Server Management Studio).
3. Using the management tool, run the script on your Web Help Desk database
to check the LDAP connection to each tech in your deployment.
If a vulnerability does not exist, the script does not generate any data. The
vulnerability check is completed.
If a vulnerability exists, the script returns a list of tech accounts affected
by the vulnerability. If this occurs, run the second script. This script
performs the following actions: