2 Replies Latest reply on Jan 15, 2018 10:14 AM by serena

    Could not download product information while IPAM 4.5.2 offline installation



      I got stuck while installing the IPAM 4.5.2 where it is showing "Could not download product information" post extracting the installer.


      However I tried re-installing by adding the https://downloads.solarwinds.com/  into the trusted sites and also by downloading a fresh installer but none works for me.


      Found the resolution steps for the same and below as follows:

      1. Provide internet access to this address https://downloads.solarwinds.com/

      and re-run the installer

      1. Download the installer again
      2. If problems still occur, please enter a helpdesk ticket


      And on the other hand I checked by accessing the https://downloads.solarwinds.com/  in browser where it identified that this site does not have internet access, so I am suspecting this could be the reason for the error message.


      Now question is how to provide internet access to the site https://downloads.solarwinds.com/  so that hopefully I could overcome the issue.


      Thanks in Advance.