2 Replies Latest reply on Jan 15, 2018 10:14 AM by serena

    Could not download product information while IPAM 4.5.2 offline installation

    shashi.dasi@infosys.com
    shashi.dasi@infosys.com Jan 1, 2018 9:33 AM

      Hi,

      I got stuck while installing the IPAM 4.5.2 where it is showing "Could not download product information" post extracting the installer.

       

      However I tried re-installing by adding the https://downloads.solarwinds.com/  into the trusted sites and also by downloading a fresh installer but none works for me.

       

      Found the resolution steps for the same and below as follows:

      1. Provide internet access to this address https://downloads.solarwinds.com/

      and re-run the installer

      1. Download the installer again
      2. If problems still occur, please enter a helpdesk ticket. 

       

      And on the other hand I checked by accessing the https://downloads.solarwinds.com/  in browser where it identified that this site does not have internet access, so I am suspecting this could be the reason for the error message.

       

      Now question is how to provide internet access to the site https://downloads.solarwinds.com/  so that hopefully I could overcome the issue.

       

      Thanks in Advance.

       

      Regards..

      ShashiKrishna