1 Reply Latest reply on Dec 28, 2017 10:18 AM by pratikmehta003

    Vcenter Status, Managed Node and VCenter Details are unknown in SAM/NPM




      We are running SAM 6.3.0 and NPM 12.0.1

      I have added the Vcenters in solarwinds for monitoring. Some of them are working fine and I am able to see the ESXI Hosts as a tree but for some Servers it is showing as follows,

      I added the Servers as the ICMP only and then selected the Tick box "Poll for VMware", Tested the provided credentials and it came as successful.

      Credentials have 'Read Only' access for the VCenter and are on top of the hierarchy but it seems to show the above and won't show the host tree and even the VCenter status is shown as Unknown.

      I am not able to figure out where the problem is  and would like your suggestion please.

      Thanks for your help with this.