5 Replies Latest reply on Jan 4, 2018 2:35 AM by fluffy midnight

    Auto-assign to opening tech


      We currently use tech groups on all of our request types, but there a handful of techs that have mentioned it would be nice if they could have the ticket auto-assign to them as they are opening the ticket. When I opened a case with support they said the way to do this is to have no tech group assigned to the request type, but we need them for a reporting piece we do. With the number of techs we have an action rule for everyone wouldn't be practical.