Try enabling capture mode (File/Enable Capture Mode), and run the activity. After it completes, check in your CatTools3/Deebug folder. This will show verbose communication between your device, and the CatTools system.
I could not get it to correctly respond to commands either.
My backups are also Flaky using the standard backup method and we get lots of config changes that never happened.
My opinion is that CatTools PA support is poor, and given that product support for CAT TOOLS is poor from Solar Winds I would not expect it to be improved.
Due to the poor customer support for CAT TOOLS I did not renew the support contract, and now I am considering finding another solution.
Agreed. Support for Palo Alto is poor throughout the SolarWinds product line.
I was finally able to get in touch with someone from support (the first tech assigned to my case went radio silent for 3 weeks). No solution yet, though. In general I find SolarWinds support to be poor compared to support from other products. Very inconsistent experience from case to case. But that's a staffing/management issue.