6 Replies Latest reply on Jan 17, 2018 8:28 AM by rschroeder

    Time out errors when downloading APE updates

    rschroeder

      A couple of my sites have greater distance and latency involved when their APE's need to get Polling Engine updates from my main NPM instance during hot fix / patch episodes.

       

      They regularly give me this error:

       

       

      If I let these servers just sit without clicking Yes or No, I can see the progress bar in the background continue moving to the right until the download is complete, and it appears all I need do is click "Next.  But that's not possible while the previous dialog box is unanswered, and I can't click X on it to remove it.

       

       

      If I click No, the process ends and I have to start all over again.

       

      If I wait until the back progress bar makes it all the way to the right, and then the Solarwinds Orion Compatibility Check Summary window (above) appears, then I can click Yes, and the front dialog box closes I can click "Next" and move through the patch/upgrade.

       

      It seems as if that initial window about the Downloading Process being interrupted is caused by some arbitrary timer that expires.

       

      1.  Do you ever experience this?

       

      2.  Is there something I can do to prevent this?  The download is not truly interrupted.

       

      3.  Can we get this corrected/repaired/fixed?