Adding email content to tickets - what's your method?

Anyone?

But seriously, the only thing I can suggest is forwarding it to your support email with the subject:
Ticket 123456

Where 123456 is the corresponding ticket number. It will show the note was created by whoever forwarded the ticket, but at least it's there.

Hello,

To add the contents of an email to a ticket, we do the same as mentioned by neathanseaton just forward the email to your ServiceDesk / Helpdesk with the subject "ticket xxxx" whatever the ticket number is.

This is the quickest and easiest way as far as we know. Also it seems to work reliably.

Regards,

Eberhard

Is this to solve for techs who want to use email and WHD?

Or for clients who don't know how to reply to a ticket properly?

I was hoping there was something that simple.  Thank you.

It allows me to add emails from external contacts if I engage the support team from a software company on a problem, for example.

And yes, there are always those who decide composing a new email to me with an update instead of replying to the ticket is the right thing to do.

I'm a one-man IT department for a company of about 250 people, and I do not expose my helpdesk email address to the public... it only accepts mail from domain users.

As an aside, for those instances where they didn't use the system to create a new ticket and emailed me instead, I have the helpdesk email account delegated to myself.  I just right-click the email, drag it to the inbox of the helpdesk account, and select Copy.  Very easy way to create new tickets out of emails to me.