I am able to create a new ticket in Web Help Desk using Powershell. The one thing that I am encountering is the request types. Below is the example request type that we have:
User access -> Existing Users-> No Assignment
When I create the ticket I can get the ticket to create based on the "User Access" request type, but how can I get the new ticket to add the entire request type shown above?
Under Setup > Tickets > Request Types; drill down to the specific request you want. In the far right column there will be an ID number. Use this ID in the API
Bold/underlined text is where you put the specific ID.