2 Replies Latest reply on Dec 5, 2017 1:34 PM by byrona

    Task Linked Tickets to Inherit Client


      I have an Action Rule for when a New Employee ticket is created and it triggers a task to create additional tickets.  Is there a way to get the tickets generated by the Task to inherit the Client from the original triggering ticket?  Otherwise my techs need to fill that information out on every ticket as it's required information.