What industry is your company in? Energy (Oil and Gas)
How large is your IT shop? Large (5758 elements)
Which SolarWinds product are you writing this review for? NPM
What problem were you trying to solve when you purchased? Find an effective way to respond to network outages.
Did you consider options other than SolarWinds? No Who? NA
How are you using the product and what benefits have you seen? Orion NPM has been a lifesaver for our NOC to be able to quickly troubleshoot network issues and escalate to the appropriate teams/vendors to resolve the issue. The interface is pretty straight forward in the setup of monitoring points (nodes). By using the Custom Properties section, we can put all relevant info (address, account info, Site Severity, vendor and support contacts) to insure a correct and quick dispatch. Its nice to see a simple and intuitive display so we do not have to repeatedly perform diagnostic tools (ie ping) to monitor restoration of communications for a particular device.