3 Replies Latest reply on Nov 29, 2017 4:21 PM by matt8

    How to stop techs closing a particular request type


      Does anyone know whether you can stop a tech from changing the status of one request type to closed?  I can see ways of stopping them from closing any tickets, but I just want to stop them from closing change requests.


      I've looked at doing it as an action rule, but I cant see any option for picking out the tech who actually closes the ticket.


      Any suggestions?