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I just tested with a new base account and I'm not seeing the same thing:
When I created the base account, I received 403 from the Recommendations page just trying to click on the link for Recommendations from the My Dashboards menu.
When I edited the account and set to Allow under Recommendations I can now get to the page and when I click on a Recommendation I'm able to review it.
Are there other settings under Virtualization Infrastructure Monitoring that you may have disabled or any other permissions you have changed? Have you tested in incognito mode (or the equivalent for your browser) to see if it's something other than a caching issue?
The only thing I would add here: Recommendations settings are outside of "Virtual Infrastructure Monitor Settings", it's just another section further down that page. Kind of a easy to miss.
What permissions have been configured under the IVIM settings in account management?
Thank you all for replies. Well we have the correct setting under Recommendations part but still getting the error.
its actually even more weird now as now we have users in the same access group/ same access profile - some get the error and some dont
Assuming that its something wrong with our fairly new installation - going to log ticket with SLW.