5 Replies Latest reply on Dec 14, 2017 12:56 AM by mtalas

    Account permissions required for VMAN recommendations

    mtalas

      hi, hope anyone can help. im looking for information on what SLW Account permissions are required to use Recommendations as i cant find it anywhere in docs and support hasn't been able to answer that question .

       

      In our environment most of the users have non-admin SLW account permissions. When i enable Recommendations under Account settings, user can see the initial recommendations page but when trying to open some of those recommendations getting error 403 Access denied.

       

        • Re: Account permissions required for VMAN recommendations
          jrouviere

          I just tested with a new base account and I'm not seeing the same thing:

           

          When I created the base account, I received 403 from the Recommendations page just trying to click on the link for Recommendations from the My Dashboards menu.

           

          When I edited the account and set to Allow under Recommendations I can now get to the page and when I click on a Recommendation I'm able to review it.

           

          Are there other settings under Virtualization Infrastructure Monitoring that you may have disabled or any other permissions you have changed?  Have you tested in incognito mode (or the equivalent for your browser) to see if it's something other than a caching issue?

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          • Re: Account permissions required for VMAN recommendations
            owenmurf

            What permissions have been configured under the IVIM settings in account management?

            • Re: Account permissions required for VMAN recommendations
              mtalas

              Thank you all for replies. Well we have the correct setting under Recommendations part but still getting the error.

              its actually even more weird now as now we have users in the same access group/ same access profile - some get the error and some dont

              Assuming that its something wrong with our fairly new installation - going to log ticket with SLW.

              • Re: Account permissions required for VMAN recommendations
                mtalas

                So finally got an answer to my problem.

                 

                According to SLW support and per my testing - Recommendations feature doesnt work if you use Groups to assign Solarwinds permissions. It works only with individual user accounts.

                 

                Thats again big blow into rolling out this feature in our company as we have large teams managing environment and group permission assignment is the only way to manage it ( anyway industry best practice to use groups rather individual accounts ) . Its always great to see big SLW marketing stuff introducing new features but then  such fundamentals are completely missed

                 

                Sometimes i wonder if SLW is product just for small and mid size business ONLY 

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