0 Replies Latest reply on Nov 27, 2017 9:38 AM by amelia

    Reports

    amelia

      1. I really need assistance in Reports. We are about 15 technicians currently working with WHD. We also do our Performance Reviews based on the Labor Hours on this report. Attached find two identical reports pulled at the exact same time by two different technicians.

          I want to now although all the settings and ticks are exactly the same we come up with discrepancies on Labor Time everyday.

      2. We also did tried it in other ways by setting the time from 8 a.m to 5 p.m the same day and the hours also turned up with lots of questions.

      3. We also tried to set the time from 8 a.m. to 4 p.m the same day as the above sentence is indicated and then we land up with more hours worked which is ridiculous as the hours is set an hour less for that same day. The discrepancy is round about 12 tot 14 hours on

          some technicians sometimes.

      Included here is the screenshots taken as mentioned in no 1 as an example.

       

      Sometimes hugh difference at end of day is recorded without anyone changing anything.