7 Replies Latest reply on Mar 1, 2018 3:18 AM by ampeh12

IPAM Scan jobs stuck?

josh.haberman Nov 17, 2017 9:36 AM

Has anyone else had their automated scan jobs have a ton (100+) of jobs in the "started" status on 4.6 RC2?

Also, it seems like the "Maximum concurrent scans" setting under "Subnet Scan Settings" is no longer present.

I have case # 1361094 created for this with support as all my subnet scan jobs aren't completing since there's so many jobs queued up.

Re: IPAM Scan jobs stuck?

wfordham Nov 21, 2017 4:55 PM (in response to josh.haberman)

Since I noticed your question, I decided to check on my scan jobs. Looks like mine are stuck too. I'm also running 4.6 RC2. I tried to do a manual scan and got this error:

AJAX COMMAND FAILED
'Scan Network' failed to retrieve a response from the server.
Reason: SolarWinds.IPAM.Contract.Service.IIpamGroupNodeProxy.Scan failed, check fault information.

I have case # 1347685 open for another issue, but this may be related. I'll be sure to point it out since I have a webex scheduled tomorrow morning.
Like Show 1 Likes(1)

Actions
Re: IPAM Scan jobs stuck?

surlyitjesus Nov 22, 2017 8:23 AM (in response to josh.haberman)

Glad I found this thread...I have the exact same issue as you, along with the exact same AJAX command failure.
Like Show 1 Likes(1)

Actions
Re: IPAM Scan jobs stuck?

wfordham Nov 22, 2017 11:46 AM (in response to josh.haberman)

They found that there was no polling engine defined for the scopes that were throwing that error. The developer mumbled something about known issue - next patch. There is a manual fix. Click on the subnet then click on edit. Scroll down to Automatic scanning and click on change polling engine.

And just so that you don't have to click on edit for every scope, I found that you can add a column to show the polling engine. From there, it was easy to see what subnets have a polling engine and which ones do not.
Like Show 0 Likes(0)

Actions
Re: IPAM Scan jobs stuck?

donrobert5 Nov 27, 2017 7:39 AM (in response to josh.haberman)

got the same error. I installed RC3 for a quick fix.

https://downloads.solarwinds.com/solarwinds/OnlineInstallers/RC/IPAM/Solarwinds-Orion-IPAM-4.6-RC3.exe
Like Show 1 Likes(1)

Actions
Re: IPAM Scan jobs stuck?

josh.haberman Dec 7, 2017 11:03 AM (in response to josh.haberman)

So, even after upgrading to GA I'm still seeing this issue. I'm not having much luck with support. Got a speech about how using RC versions in a production environment is a bad idea (really!?!).

My case # is 1361094. I had this case opened on November 17th and haven't made any progress since then.

Help!ding, brett.holzhauer
Like Show 0 Likes(0)

Actions
- Re: IPAM Scan jobs stuck?
  
  ding Dec 7, 2017 11:09 AM (in response to josh.haberman)
  
  I'm on it! Looks like your case was transferred to my favorite rep today. I'll talk to him and get back to you. Most likely, I'll recommend a WebEx with my team.
  
  Like Show 1 Likes(1)
  
  Actions
Re: IPAM Scan jobs stuck?

ampeh12 Mar 1, 2018 3:18 AM (in response to josh.haberman)

Hi Guys,

Any update on this since im having the same issue today.

Thanks.
Like Show 0 Likes(0)

Actions