0 Replies Latest reply on Nov 15, 2017 5:25 AM by bootneck1111

    Singling out the Service Component

    bootneck1111

      Hi Guys

       

      I know not many people reply to my posts but I'll give it a go anyway.

       

      I have created a Component/Service Down Alert to tell me when exactly that goes DOWN. However, when the Alert is simulated I can see a list of all associated services related to the component/template, for example;

       

      Simulation against IIS:

       

      Service: World Wide Web Publishing(Up)
      HTTP Port Monitor(Up)
      URI Cache Flushes Counter(Up)
      URI Cache Hits Counter(Up)
      URI Cache Hits Percent Counter(Up)
      URI Cache Misses Counter(Up)
      Web Service: Bytes Received/sec Counter(Up)
      Web Service: Bytes Sent/sec Counter(Up)
      Web Service: Bytes Total/sec Counter(Up)
      Web Service: Connection Attempts/sec Counter(Up)
      Web Service: Current Connections Counter(Up)
      Web Service: Get Requests/sec Counter(Up)
      System: System Calls/sec(Up)

       

      Is there a variable that will just tell me the Service Component out of the group that has gone down?

       

      These are my variables:

       

      An **Windows Component is DOWN** and has been detected in ${N=SwisEntity;M=Node.CustomProperties.CustomerName} (Customer Name indicated via Custom Property)

       

      Component Name: ${N=SwisEntity;M=ApplicationAlert.ApplicationName} (This will tell me that IIS has been triggered)

       

      ${N=SwisEntity;M=ApplicationAlert.ComponentsWithStatusFormatted} (And this variable provides the list of web services above)

       

      OR

       

      ${N=SwisEntity;M=ApplicationAlert.ComponentsWithStatusFormattedHtml} (Or if using this variable it is the same as the one above providing me with a list of Web Services above with their statues against them)

       

      I like the list but Support Teams only need to know about the component within the service that has gone down.