Is it possible to assign a ticket to a specific tech after the ticket is created using the API? Nothing I try seems to work.
What I need to do is create a ticket, escalate that ticket and then assign it to a tech.
Using the API I can create a ticket that is assigned to a tech ( via the "assignToCreatingTech": true )
I can then, with the API, escalate that ticket, but once I do the ticket is unassigned ( as I would expect )
I have not been able to find a way to create a ticket, escalate it and then assign it.
I have tried a variety of update methods per the API Guide, but nothing seems to work:
curl -X PUT -d assign.json "XXXXXXX/.../32499"
with my assign.json file containing
{"clientTech": {"id":4,"type":"Tech","displayName":"Joe Tech"}}
Everything returns and Invalid JSON String error.
Thanks,
Andrew
