1 Reply Latest reply on Jan 4, 2018 5:23 AM by fluffy midnight

    Request Types - change default values?

    gie

      I am wondering if there is a way to change the default selections in the Request Types so that I don't have to change every one when I'm creating new Request Types.  For example, by default when I create a new request type "Use models" is always checked and since we're not using this, I have to uncheck it each time.  Is there a way to change the default template?

       

      Thanks for your help!

        • Re: Request Types - change default values?
          fluffy midnight

          No, this is not possible at the time being.

           

          If you have your hierarchy Request Type with the settings you would want to default it as, each sub-ticket can copy the settings from the parent Request Type.

           

          You could name this Request Type as 'Template' and have it invisible to clients so only techs have access to it.