0 Replies Latest reply on Nov 9, 2017 10:47 AM by mustangdan302

    Do you want to email the ServiceNow incident ticket number?

    mustangdan302

      Do you want to email the ServiceNow incident ticket number?

       

      Here is one way I figured out how to do it, I wonder if anyone else has come up with something better?

       

      Add an email action to your alert, with a 1 minute escalation delay.

       

      Then include the following in your email message text.

       

      An event has been detected on ${N=Alerting;M=AlertTriggerTime;F=DateTime} related to the device named ${N=SwisEntity;M=Caption}.

       

      Event: ${N=Alerting;M=AlertMessage}

      Alert Name: ${N=Alerting;M=AlertName} - ${N=SwisEntity;M=Caption}

      Application/Service - ${N=SwisEntity;M=CustomProperties.Application_Service}

       

      <br/>A ServiceNow incident has been created for this event.   <a href="${SQL:SELECT IncidentUrl FROM [dbo].[SNI_AlertIncidents] WHERE AlertObjectId = ${N=Alerting;M=AlertObjectID}  order by IncidentNumber DESC}

      " target="_blank">${SQL:SELECT IncidentNumber FROM [dbo].[SNI_AlertIncidents] WHERE AlertObjectId = ${N=Alerting;M=AlertObjectID}  order by IncidentNumber DESC}</a>

       

      Please update this incident ticket with the investigation details and root cause analysis.

      <br/>Quickly acknowledge receipt of this ServiceNow incident here <a href = "${N=Alerting;M=AcknowledgeUrl}" target="_blank">SolarWinds NOC All Alerts View</a> <br/>or acknowledge the alert with a note via the SolarWinds <a href = "${N=Alerting;M=AlertDetailsUrl}" target="_blank">Alert Details page</a>

      <br/>Additional information: <a href="${N=SwisEntity;M=DetailsUrl}" target="_blank">SolarWinds summary for ${N=SwisEntity;M=Caption}</a>

       

      IP: ${N=SwisEntity;M=IP_Address}

      Device Type: ${N=SwisEntity;M=MachineType}

      DNS: ${N=SwisEntity;M=DNS}

      SolarWinds polling engine on server: ${N=SwisEntity;M=Engine.ServerName}