Hi All!
I am trying to stand up a Solarwinds / SerivceNow integration for better control of our incident management.
I have setup the integration and configured that Alert Action, but I'm having an unexpected issue issue.
I have the alert action that creates the SerivceNow Ticket assign it to one of our Queues in ServiceNow, but when it does that, it seems to say that the Solarwinds Service Account in ServiceNow is acknowledging the alerts.
I was wondering if anyone else has run into this issue, and if so, what did you do to resolved it?
Here are some screenshots to help make this more clear.
Notice the Acknowledged section...
Here is (part of) the Action's configuration
Thank you!