1 Reply Latest reply on Nov 1, 2017 10:05 AM by jellobones

    Creating an alert with escalation that can be triggered from ticket system?

    ACDII

      Is there a way to create an alert that can be triggered via a ticket from a third party system?  Can it be via Syslog and parse out in the message the actual alert based on a key phrase such as a group membership?

        • Re: Creating an alert with escalation that can be triggered from ticket system?
          jellobones

          Just so I'm understanding this correctly, you want an alert to trigger when a ticket is created in whatever system you are using?  If so, wouldn't your ticketing system already have the ability to generate such an alert?  If the gaol is to maybe associate a ticketed incident to an event in Solarwinds like an outage of some sort?  If you must and your ticketing system has the ability to forward syslogs then that might be your only way of doing it.  You can then create the filters and alerts in the syslog viewer or you can create custom SQL alerts but there has got to be some sort of value that you can key off of like a system name or IP address.