1 Reply Latest reply on Oct 24, 2017 8:44 AM by kellytice

    Create Queue

    r1201reed

      Is their a way to create a custom Queue instead of the standard My Tickets, Group Tickets, Flagged Tickets listed at the top. To filter tickets that have been created with a certain label to filter into that clickable tab at the top?

       

        • Re: Create Queue
          kellytice

          No, but you can create a query (Tickets -> Search -> Advanced Search) and save it.   then, anytime you are on a 'normal' ticket view like My Tickets or Group Tickets there is a dropdown at the top from which you can run your query as desired.