Is there any way to disable the escalate/de-escalate feature? We are a school district with a small IT staff of 8 people - we all work on the same tickets and we don't escalate tickets to others. Our clients keep hitting the escalate button after submitting a ticket (thinking they will get help faster) but all they are doing is loading up my IT Director with "escalated" tickets which is slowing down our response process. 
It would be great if we could just turn that feature off.
Disable escalate/de-escalate
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Thanks @typhoon87 - upon closer look, we have a few people with a tech role (complicated to explain, but they aren't IT staff) that are using the escalate button. So I stand corrected, it's not clients. I am still frustrated by this because when they use that button, it's pulling the ticket away from the person that should be resolving it.
