How to depend what clients are able to see or not

So you want tickets to be assigned to users but not show up on their history tab? I do not think this is possible. You can hide requests types from users but once the ticket is assigned to them its in their history forever.

Hi Typhoon,

yes indeed, i want them to only see the tickets from the request types which are visible for them.

We are also using this and assign to a user for intern communication, so we don't want them to see all of the tickets.

When you make a ticket (as a Tech), check out the "Make Private" button and see if that does what you're looking for

Perfect, This was exactly what i needed. I've seen the button so much, but never used it.