4 Replies Latest reply on Nov 6, 2017 8:09 AM by jkist

    How to depend what clients are able to see or not


      Hi all,


      Im busy with building the WHD for our department. I'm looking for a solution for the next problem. I know how to depend what kind of tickets client are able to make themself. But we are also making tickets on a client and we don't want them to see the tickets.

      I'm trying a lot, with the visibility options but they are always able to see the ticket in the history. Even if I enabled the visible option for the request type.


      Anyone got a solution for this?


      Thanks in advance!


      Kindly regards,