I am testing on integrating ServiceNow with Solar Winds. Currently trying to setup alerts, and I am receiving an error: Failed to create incident. Check the connection to your ServiceNow instance on the ServiceNow configuration page. The simulation does create an incident in ServiceNow, not sure why the error is occuring. Also when i setup the alert for ServiceNow, the configure alert: create service now reverts back to default with weird characters. I have tried saving, deleting, and recreating the alert but it always reverts back to these weird characters and never saves what i change. Please help with this issue.
Is it possible to create support ticket for that? It can be because of bad user rights of integration user, language-user specific problem etc..
I think I can't help more without diagnostics.