3 Replies Latest reply on Oct 6, 2017 2:11 PM by brett.holzhauer

    Can HelpDesk create a new ticket automatically??

    wharber

      Looking for a way to have the HelpDesk create a new ticket automatically every week on a set day/time.

       

           i.e We run some reports on Wednesday nights and the results are save into the HelpDesk ticketing system by a tech on Thru mornings. What we are looking for is a way to have the Helpdesk create the tickets automatically on Wednesday nights so that we have the tickets ready to input the data into on Thursday mornings.

       

      Thanks for taking the time to read,

      • William