What industry is your company in?
How large is your IT shop? (Small (1-250 elements); Medium (251 – 2000 elements); Large (2001 to 10000 elements); Extra-large (greater than 10,000 elements)
We are a Medium size shop based on node count being monitored, Large size if we account for all Nodes.
Which SolarWinds product are you writing this review for?
Network Performance Monitor (NPM)
What problem were you trying to solve when you purchased?
A way to track the status of our nodes for reporting, triage, and presentation to stakeholders.
Did you consider options other than SolarWinds? Who?
No, this was the first stop.
How are you using the product and what benefits have you seen?
We use many of the Orion platform products, and they do overlay with each other to give more capabilities as you add additional services.
It is our #1 way to see a network device or server down so that we can respond and fix it as soon as possible, with detailed network maps it lets us see trends to determine if equipment, service provider, or geographic region is the cause in a root cause analysis.
Another nice feature is being able to create dashboards and maps that we can present to the non IT personnel, this allows application teams and customers to see the relevant systems and infrastructure so that if something goes wrong they do not point the fingers in the wrong direction without seeing what is going on first with the network.
Application not working? Oh the WAN is down to the outside world, its a Service Provider issue not an internal issue.
Application not working? Oh the actual service on the Service is down (SAM) not the network.
Communication is always the #1 weakness in any organization, it's always the #1 thing that can be improved to make companies faster, more efficient, and healthier.
SolarWinds is a communication tool, it allows us to communicate with our equipment better, and it allows us to communicate between each other as techs and as service providers.
I look forward to continuing to leverage all the Orion products to make our team a winner. When you have the right tool for the job suddenly the work changes from mundane and stressing to fun and rewarding.
Thanks SolarWinds for making my job fun and rewarding!