3 Replies Latest reply on Oct 11, 2017 8:13 AM by adam.rohde

    E-mail subject filters

    adam.rohde

      I have tried, in vain, to setup an E-Mail Subject RegEx filter to prevent auto-reply emails from generating tickets. The issue seems to be that the server is periodically reverting to the default expression: (?i)(out\s+of\s+office).

       

      I have even tried using the example string: (?i)(out\s+of\s+office)|(away\s+from\s+office)  But eventually that reverts back to: (?i)(out\s+of\s+office)

       

      We are running build 12.5.1.88, if anyone has any suggestions or insight I would appreciate it.