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NetPath only one points appear in the middle

Hello,

I am new at solarwinds, when i run the netpath i only get one point in the middle with no details like the below.

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i've tried the below work-arround but nothing happen.

Netpath does not display all hops - SolarWinds Worldwide, LLC. Help and Support .

any suggestion how can i solve this.

also can i run the Netpath for SIP and VoIP services.

  • Hello,

    issue was related to Firewall in the middle and we couldn't make via the firewall but when we tested without firewall it works

  • The solution is to identify the source & destination IP addresses, along with the destination port, and configure the firewall to allow the traffic over the required ports for the source & destination IP addresses.

    Will you be able to accomplish this--will your Security team allow the traffic, since it is tied down to specific IP addresses & ports?