0 Replies Latest reply on Sep 28, 2017 3:08 PM by skymandc

    Capture and use email CC in WHD


      Is there a way to capture the CC addresses of an incoming email so that when a ticket is closed in WHD all those on the original email can be notified?


      I know you can add them to the CC/BCC of the ticket manually but after WHD has deleted the email from the inbox it's too late to retrieve them.