Hi,
I want to create a report where you can see how many alerts that have been escalated during a month. This to be able to evaluate how many of the alerts that have been escalated. But I can't seem to find a way to see if an alert has been escalated. Anyone that has an idea of how the report could look like to match the criteria?
I might be able to match on alert time vs acknowledge time. Since the escalation happens after a specific time and if it hasn't been acknowledged. But might be an issue if you have different escalation times.
I'm grateful for any ideas on how to solve this!