0 Replies Latest reply on Sep 26, 2017 12:23 PM by dans9717

    Disable editing for certain fields on approved tickets


      I'm trying to disable editing on certain fields in an IT Change Request ticket after it's been approved. Can anyone assist me with this? I tried looking into creating an action rule and task, but I just don't see how to accomplish this. The fields I want to lock down are all custom fields in the ticket.