0 Replies Latest reply on Sep 25, 2017 3:16 PM by dans9717

    How to update the IT Change approval email template

    dans9717

      How can I update the template for the IT Change approval email that is sent to the CAB group?  I can't find the settings anywhere in the UI. I checked the email templates, status types, and approval process with no luck. Here's what my current CAB Change Approval email looks like:

       

      TlCKET XXXXX

       

       

      ---------------------------------------

      APPROVAL INFO

       

      Approval Process: IT CR (CMR)

      Approval Step: IT CAB Approval

       

      My Vote:

       

      YES - https://xxxxxxxxx

       

      NO  - https://xxxxxxxxx

       

       

      ---------------------------------------

      TICKET INFO

       

      Ticket No.: XXXXX

      Report Date: 9/25/17 7:46 am

      Reporter: xxxxxxxxxx

      District: Information Technology Services

      Tech: 

      Status: Pending - Waiting for Approval

      Request Type: IT Request > IT Change Request (CMR)

      Request Detail:  

       

      Change Request Name:: XXXXXXXX
      APPROVE Change Type:: Minor Requested Change Date and Time:: 9/25/17 12:00 am
      Affected System (S) Impacted by Change Request: xxxxxxxxxx
      Request Description:: n/a Has the change been tested?: No Customer
      Communication:: n/a Test Plan:: n/a Release/Add'l Notes:: n/a Installation
      Plan:: n/a

       

           

      TlCKET