How can I update the template for the IT Change approval email that is sent to the CAB group? I can't find the settings anywhere in the UI. I checked the email templates, status types, and approval process with no luck. Here's what my current CAB Change Approval email looks like:
TlCKET XXXXX
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APPROVAL INFO
Approval Process: IT CR (CMR)
Approval Step: IT CAB Approval
My Vote:
YES - https://xxxxxxxxx
NO - https://xxxxxxxxx
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TICKET INFO
Ticket No.: XXXXX
Report Date: 9/25/17 7:46 am
Reporter: xxxxxxxxxx
District: Information Technology Services
Tech:
Status: Pending - Waiting for Approval
Request Type: IT Request > IT Change Request (CMR)
Request Detail:
Change Request Name:: XXXXXXXX
APPROVE Change Type:: Minor Requested Change Date and Time:: 9/25/17 12:00 am
Affected System (S) Impacted by Change Request: xxxxxxxxxx
Request Description:: n/a Has the change been tested?: No Customer
Communication:: n/a Test Plan:: n/a Release/Add'l Notes:: n/a Installation
Plan:: n/a
TlCKET